Everything you need to know about Kanguro's Claims
It's actually an easy and pleasant experience
Remember, we’re here to help during tough times. We want to keep Mom and Dad’s wallet happy while making sure your furry family member stays healthy.
At Kanguro, our goal is to process claims quickly and easily. With Kanguro, you're always covered!
We also believe in giving back. Kanguro donates a portion of unused premiums to support Hispanic organizations that help communities thrive, climate change foundations, or animal shelters.
You get to choose who you want to support!
We process claims quickly! Just ask our A.I Javier at any time day or night and get your reimbursement approved right on your phone. Remember Javier is always in your pocket so you can track your claim through every step of the way!
How Kanguro Claims Work
File your claim at any time chatting with Javier from your phone. Easy. No frictions.
How to submit a claim
What you need
1. Log in to your Kanguro App
2. In the main dashboard right when you login please scroll down and choose claims or in the coverages section scroll down and choose claims
3. Talk to Javier and answer his quick questions
4. Upload your pictures
Submitting the claim
1. A finalized invoice
2. Detailed medical records
Claims: easy peasy!
What to Expect during your First Claim experience
In order to process your first claim Kanguro will need to review the past 12 months of your pets' medical records prior to your coverage start date. So don't forget to provide your pets medical history if not provide your vets information and we'll get it for you! And don't worry, future claims aren't subject to medical history review unless deemed otherwise.
How reimbursement rates and deductibles work:
Imagine Paco gets excited to go outside and runs into the glass door and gets a fracture. Your vet asks you for $3,000 to treat it. Since this is a covered accident, we'll pay $2,520
If Paco gets sick or injured later that year, we'll pay the full 90%, and up to the annual limit (because we apply the deductible only once per year).
Accidents happen
Get a quote today to give your pet the care they deserve without breaking the bank.
*This is an approximate reimbursement based on covered treatments using a 90% reimbursement and after meeting one-time your yearly deductible
How can I take a look at my claims?
Need to check on the status of a claim you submitted? You can log into our app and use our claims dashboard where you will find our claim tracker, history of submitted claims, draft claims or contact our claims specialists via email:
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