Everything you need to know about Kanguro's Claims - It's actually an easy and pleasant experience
Remember we are here to help in those difficult time to keep mom and dad's pocket full while keeping your furry family member healthy!
Our goal is to process claims quickly. Con kanguro siempre estas seguro!
Kanguro cares about giving back! Kanguro donates part of your premium not used to pay claims to Hispanic organizations that help the community thrive, global warming foundations, or animal shelters. You choose
Claims: easy peasy!
How Kanguro Claims Work
File your claim at any time chatting with Javier from your phone. Easy. No frictions.
How to submit a claim
What you need
1. A finalized invoice
2. Detailed medical records
Submitting the claim
1. Log in to your Kanguro App
2. In the main dashboard right when you login please scroll down and choose claims or in the coverages section scroll down and choose claims
3. Talk to Javier and answer his quick questions
4. Upload your pictures
What to Expect during your First Claim experience
In order to process your first claim Kanguro will need to review the past 12 months of your pets' medical records prior to your coverage start date. So don't forget to provide your pets medical history if not provide your vets information and we'll get it for you! And don't worry, future claims aren't subject to medical history review unless deemed otherwise.
How reimbursement rates and deductibles work:
Imagine Paco gets excited to go outside and runs into the glass door and gets a fracture. Your vet asks you for $3,000 to treat it. Since this is a covered accident, we'll pay $2,520
If Paco gets sick or injured later that year, we'll pay the full 90%, and up to the annual limit (because we apply the deductible only once per year).
How can I take a look at my claims?
Need to check on the status of a claim you submitted? You can log into our app and use our claims dashboard where you will find our claim tracker, history of submitted claims, draft claims or contact our claims specialists via email:
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