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Everything you need to know about Kanguro's Claims - It's actually an easy and pleasant experience
Remember we are here to help you keep your belongings safe when bad luck strikes.
Our goal is to process claims quickly. Kanguro cares about giving back! Kanguro donates part of your premium not used to pay claims to Hispanic organizations that help the community thrive, global warming foundations, or animal shelters. You choose
Claims: easy peasy!
How Kanguro Claims Work
File your claim at any time chatting with Javier from your phone. Easy. No frictions.
Remember that the claims must be filed only in our App
How to submit a claim
What you need
1. If your house was hit by a natural disaster, fire or water damage, or you were victim of a theft, you need a fire or incident report from the appropriate authorities.
2. Receipts or documentation of any additional living expenses if your home isn't safe to stay at - hotel and food expenses, for example.
3. Create a list of your damaged belongings and show proof of ownership (receipts, pictures, credit card statements...)
submitting the claim
1. Log in to your Kanguro App
2. In the main dashboard right when you login please scroll down and choose claims or in the coverages section scroll down and choose claims
3. Talk to Javier and answer his quick questions
4. Upload your pictures
How can I take a look at my claims?
Need to check on the status of a claim you submitted? You can log into our app and use our claims dashboard where you will find our claim tracker, history of submitted claims, draft claims or contact our claims specialists via email:
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